• "I can recommend this book as text for a course in queuing theory or performance analysis...also an excellent research book to have on the shelf or in the library." (Technometrics, February 2007)

• "A valuable addition to the libraries of experienced practitioners, and an excellent course resource for students." (CHOICE, November 2006)

• "Thoroughly updated with new content, as well as new problems and worked examples..." (Zentralblatt MATH, April 2007)

• Performance analysis seeks to discover the information bottlenecks in a computer system, and allows the system designer to create an optimal system for a specific need.
• Starting with basic probability theory, this second edition moves to the more complicated topics of queueing networks and Markov chains, using applications and examples to illustrate key points.
• Includes updated content that has developed in the past four years.

Please see list of authors.

The following errata have been reported so far.

A Problem Solution Book containing sample solutions to all problems given in the 2nd Edition is available.